Board Intelligence
Customer Support Specialist (First Line Support)
- Remote
- Full-time
- Contract
- Customer Support
- Hospitality
... communication, including platform status and uptime, which may indicate issues a client is experiencing. - Where you cannot resolve an issue, escalate it to Second Line Support, Engineering or Customer Success, explaining the context, the steps you took to diagnose it, and any notes on the user’s situation. - Stay fully aware of daily ...
Syd, Australia