12,996 complaints manager jobs in Australia.

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MetLife Australia

Care Case Manager - Complaints & Claims

1 day ago

Full-time

The Care Case Manager, Complaints & Claims Continuity is responsible for the end-to-end coordination and continuous oversight of escalated complaints and claim-related Australian Financial Complaints Authority matters, from Internal Dispute Resolution acceptance through to final resolution and implementation. Guided by ...

Syd, Australia

Office of the Victorian Information Commissioner

Manager, Privacy and FOI Complaints

8 days ago

Full-time

Legal

... Role Description The Manager, Privacy and FOI Complaints operates under the general direction of both Deputy Commissioners, depending on the area of law. The Manager, Privacy and FOI Complaints leads a small team which is responsible for handling complaints under both the FOI and the PDP Acts. The role works closely with ...

Greater Melbourne, Australia

Bupa

Project Manager - Clinical Complaints & Incidents

11 days ago

Full-time
Contract

Project Management

... experienced Project manager with a healthcare background for this role. Responsibilities include: - Lead the delivery and ongoing development of the Clinical Complaints and Incidents workstream, ensuring effective operational outcomes. - Develop and maintain complaints and incidents frameworks, workflows, procedures and governance ...

Greater Melbourne, Australia

Melbourne Water

Customer Complaints Coordinator

7 days ago

Full-time

... to help customers feel heard, strengthen complaint handling practices, and contribute to continuous improvement across Melbourne Water. - Coordinates the complaints process to assist the Manager Customer Service and strives to continuously improve the process for logging and monitoring complaints/compliments across the ...

Docklands, Australia

Torrens University Australia

Student Complaints Officer

8 days ago

Remote
Hybrid
Full-time

... your best. We’ve built a culture that celebrates community, collaboration, and innovation, where people love what they do. What’s the job? As the Student Complaints Officer , you’ll support the Student Complaints Manager to manage and resolve a significant volume of student complaints and appeals, including matters relating ...

Surry Hills, Australia

AMP

NSC Complaints Specialist

11 days ago

Remote
Full-time

... the investigation of complaints 'disputes - Ensure accurate recording and maintenance of the customer and dispute information relevant to the resolution of complaints /disputes - Undertake any other tasks or project participation assigned by the team manager to assist the business if required What you will bring to the team ...

Greater Melbourne, Australia

Insignia Financial

Manager, Continuous Improvement

12 days ago

... focused on delivering better outcomes for our members by continuously improving the way we manage customer resolutions and remediation. We’re looking for a Manager, Continuous Improvement to help drive meaningful change across process, technology, reporting, procedures and training within our Customer Resolutions and Product ...

Docklands, Australia

AFCA

Manager, Dispute Resolution, Scams

13 days ago

Hybrid
Full-time

A$2.1 AUD

... preparing for an important new chapter as the Australian Scams Ombudsman. From 31 March 2027, consumers and small businesses will be able to bring eligible scam complaints to us under the Scams Prevention Framework following an internal dispute resolution process. Job Description Lead a team resolving complex scam complaints ...

Syd, Australia

Hutch Underwriting Pty Ltd

Complaints Specialist

12 days ago

Full-time

Legal

$90,000 - $100,000

... complaints within regulatory and insurer timeframes - Deliver extraordinary levels of service that delight our brokers & their clients - Dealing with any complaints raised with external regulators e.g. AFCA or the OAIC - Preparation and lodgement of regulatory reports on complaints - Preparation of complaints reporting ...

Syd, Australia

Tal Services Limited

Complaints Analyst

13 days ago

Full-time

Job Description At TAL, every customer interaction matters, especially during challenging times. As a Complaints Analyst, you'll play an important role in helping us better understand our customers' experiences, turning insights into meaningful improvements that enhance the claims journey. By identifying trends, driving ...

Syd, Australia

Angle Auto Finance

National Manager, Customer Advocacy

6 days ago

Full-time

A$5k AUD

Purpose; The National Manager – Customer Advocacy is accountable for the end-to-end performance of Financial Assistance and Resolutions, ensuring customers experiencing financial difficulty, vulnerability or dissatisfaction receive fair, consistent, timely and compliant outcomes. The role leads AAF and our Business Process ...

Syd, Australia

AFCA

Manager, Dispute Resolution, Scams

5 days ago

Hybrid
Full-time

A$2.1 AUD

Greater Melbourne, Australia

AFCA

Manager, Triage, Assessment & Prioritisation, Scams

11 days ago

Hybrid

A$2.1 AUD

... Australian Scams Ombudsman team at AFCA is taking shape Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive ...

Syd, Australia

ING

External Dispute Resolution Case Manager

1 day ago

Full-time

... in life and business, and that starts with delivering exceptional experiences when customers need us most. We're looking for two External Dispute Resolution Managers to join our Customer Excellence team and help resolve complex customer complaints, disputes and scam-related matters referred through external bodies such ...

Syd, Australia

AFCA

Manager, Scams Information Enrichment & Analytics

13 days ago

Hybrid
Full-time

A$2.1 AUD

Greater Melbourne, Australia

TAL

Claims Complaints Analyst

13 days ago

Hybrid
Full-time
Contract

... to help us become the progressive, digitally enabled leading insurer. At TAL, every customer interaction matters, especially during challenging times. As a Complaints Analyst, you'll play an important role in helping us better understand our customers' experiences, turning insights into meaningful improvements that enhance ...

Syd, Australia

Hays

Senior Complaints Officer

14 days ago

Remote
Hybrid
On-site
Full-time
Contract

$102,792

... the aviation industry and wider community. You’ll become part of a supportive and collaborative team responsible for responding to community enquiries and complaints relating to aircraft noise and aviation operations. You must be an Australian Citizen to apply. Your new role As a Complaints Officer, you’ll join a close-knit ...

Mascot, Australia

SA Health

Manager, Consumer Experience Team

3 days ago

Full-time

A$130046 AUD - A$134956 AUD / year

Central Adelaide Local Health Network (CALHN) - Manager Consumer Experience Team - Adelaide CBD SA 5000 | Allied Health and Consumer Partnerships - ASO8: $130,046 to $134,956 p.a. plus superannuation and salary packaging - Permanent full time | 37.5 hours per week About CALHN At Central Adelaide Local Health Network (CALHN), ...

Australia

Troocoo

Service Delivery State Manager

2 days ago

Full-time

Job description Our Client Troocoo is partnering with a well known not for profit community services organisation to appoint a Service Delivery State Manager, based in South Brisbane. With a growing housing portfolio across Queensland, the organisation is focused on strengthening tenancy services and supporting positive ...

Logan Central, Australia

RC TRADERS PTY LTD

Motel Manager

8 days ago

Full-time
Contract

About Us Grafton Motel Inn is seeking an experienced, motivated and professional Motel Manager to oversee the day-to-day operations of our accommodation business. We are looking for a highly organised individual with strong leadership, operational management and customer service skills who can ensure the efficient running ...

Grafton, Australia