Support Services Manager - Cranbourne and Pakenham in Cranbourne, Australia

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos https://jobeax.com/link/O3btqt82aDntJLnt

Monash Health is Victoria’s largest and most comprehensive health service, delivering safe, high-quality care to our diverse community.

Our Support Services teams play a vital role in ensuring our hospitals operate safely, efficiently and to the highest standards.

About the Role

Reporting to the Director Support Services, the Support Services Manager will lead the Support Services program at the newly opened Pakenham Community Hospital, along with the Support Services teams at Pakenham Health Hub, Cranbourne Community Hospital and Cranbourne Integrated Care Centre.

You’ll provide strategic and operational leadership across food services, environmental services, linen, patient and support services assistants, waste management, portering, pest control, washroom and vending services.

Leading a committed team, you’ll drive quality and safety, service excellence, risk and governance, financial performance, education and research. You’ll also lead operational planning, continuous improvement, efficiency and innovation aligned with Monash Health’s strategy.

This is an opportunity to shape the culture and future of Support Services at a brand-new community hospital, in Pakenham along with Pakenham Health Hub, Cranbourne Community Hospital and Cranbourne Integrated Care Centre.

About You

You’re an experienced leader who thrives in complex environments and is passionate about quality, safety, service excellence and people.

You’re confident leading diverse teams, building strong relationships and turning strategy into practical outcomes. A collaborative and values-driven leader, you’re motivated by developing people, improving services and driving positive change.

What You'll Bring

• Significant experience managing complex support services, preferably in healthcare or a similarly regulated environment.
• Demonstrated leadership across diverse teams and service areas.
• Strong knowledge of quality, safety, risk, governance and continuous improvement.
• Proven operational and financial management capability.
• Experience leading change, innovation and service improvement.
• Excellent communication and stakeholder management skills.
• A commitment to education, research and leadership development.
• Relevant postgraduate qualifications in Business, Health Management or a related discipline are highly desirable.
• Membership of Hospitality in Healthcare, Institute of Hospital Engineers, Association of Hospital Supply Purchasing Officers or a similar organisation is desirable.
• A current Victorian driver’s licence, with flexibility to work across Monash Health sites.

Why You'll Love Working With Us

You’ll have the opportunity to make a genuine impact at a newly opened hospital and shape the future of Support Services from the ground up.

Join a passionate team where you’ll have the opportunity to lead innovation, continuous improvement and strong workplace culture, while contributing to an organisation committed to professional development, collaboration, education and research.

For a confidential discussion and to explore this opportunity further, please reach out to Sharon McNulty, Director Support Services on 0438 599 006

Position Description can be foundhere

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded  and All In,  enabling excellent service delivery and a positive candidate and employee experience every time .

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 15 October 2026