Senior Technical Program Manager, Region Services in Syd, Australia

Description

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at

Amazon Web Services (AWS) is seeking a Senior Technical Program Manager (TPM) to join the Region Services organization in delivering large-scale programs for some of the most mission critical clouds. The Sr TPM will lead cross-functional and technical teams through design, detailed requirements, build, testing, assurance and deployment. They will use judgment, negotiation skills, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders, deliver program roadmaps and strategies, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.

The ideal candidate will be an exceptionally strong communicator, both written and verbally, and be a positive influencer across teams to meet program goals. They are able to handle business escalations with a data-driven approach to build trust with senior business and technical leaders.

We are looking for Sr TPM to define and drive Region Services initiatives. They will have a proven track record of planning and delivering complex programs with multi-year roadmaps, using a variety of program management tools.

We are open to hiring candidates to work out of one of the following locations in Australia:
Melbourne or Sydney.

Key job responsibilities
- Manage high-profile program(s) across multiple supporting teams to deliver successful outcomes for our customers and AWS.
- Anticipate bottlenecks, proactively seek solutions to problems, provide escalation management and tradeoff decisions that benefit the program.
- Earn trust through regular communication with senior management on program status and risks, demonstrating the ability to synthesize the problems and the solutions into a simple and consumable manner.
- Rely heavily on influence over authority to drive project deliverables.
- Own the metrics for project success and define, measure and report on these metrics. This involves data collection, analytics and dashboard creation as a way to report progress and help others recognize the best path to make the business better.
- Develop, improve, and share operational best practices across the region and with peers globally.
- Demonstrate ownership to help improve the safety, security, availability of our region operations.
- Mentor, train, and develop career progression for indirect reports and members of the organization (Technicians and Technical Program Managers).
- Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.

A day in the life
Technical Program Managers (TPMs) look around corners to identify risks early and are quick to take action. They effectively balance ownership and hold partner teams to high standards of responsibility. They stand ready to leverage their technical and project-focused backgrounds to deep dive issues and develop mitigations to minimize impact. Our TPMs may dive deep to find the root cause of a material delivery issue that threatens the project schedule, cost, or quality. They investigate and address where the program is at risk/blocked, or discuss radical new approaches to improve operational processes. They are responsible for identifying and managing stakeholders, assembling resources, setting roadmaps, schedules and strategies for the program, driving progress, and holding the bar on quality.

About the team
The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 5+ years of technical product or program management experience
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience owning/driving roadmap strategy and definition
- Experience in system design

Preferred Qualifications

- 5+ years of working directly with engineering teams experience
- Experience in software development

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.