IT Support / AI Intern in Melbourne South, Australia
kogan
Full-timeStandard weekly hours
Melbourne South, Australia
https://jobeax.com/link/md2U9kWFQQrVmX3D is a pioneer of Australian eCommerce. Our vision is to leverage and build technology to deliver personalised, innovating and fast customer experiences and whilst doing so being pragmatic with our solutions, scalable with our architecture, strong with our quality and not being afraid to fail quickly.
We are looking for a tech-savvy, forward-thinking IT Support Intern who wants to do more than just traditional helpdesk work. In this role, you will bridge the gap between traditional IT triage and cutting-edge AI utility. You will be responsible for keeping our team connected while actively finding ways to use AI tools, LLMs, and intelligent workflows to automate repititve work and make our internal IT team support our customers faster, and more efficient.
... we roll out AI • Use AI tools to improve IT support itself, for example summarising tickets, drafting knowledge articles and building simple scripts, always with review and in line with company policy • Follow data protection, security and acceptable use guidance for AI, and raise risks or misuse with senior engineers ...
Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department. Responsibilities - User account administration for network, e-mail, and other applications - Provide support to end users on company provided equipment and software applications including computer ...
... Christmas events - Flexible office hours - Ongoing internal trainings, mentoring program and clear pathways for career progression At CMW Geosciences, we are committed to creating a workplace where people feel valued, respected and supported. We welcome applications from candidates of all backgrounds, experiences and perspectives, ...
... role until May 2027 - Open to both Parramatta and Melbourne location Key Accountabilities and Main Responsibilities - Provide 24x7 application and technical support across core business systems - Act as the first point of contact for IT incidents and service requests from internal stakeholders - Investigate and resolve ...
... steps, and ensure timely resolution in line with SLAs. Coordinate with remote IT teams and vendors for escalated issues. Maintain IT asset inventory and assist with hardware deployment and replacement activities. Required Skills and Experience Minimum 2–3 years of experience in EUC, desktop support, or IT field support. Strong ...
... issues. - Assist with the setup, configuration and maintenance of laptops, monitors, printers and other IT equipment. - Coordinate and prioritise support requests with our Managed Service Provider (MSP). - Support the smooth operation of meeting room technology and other business-critical IT systems. - Contribute to IT improvement ...
... an onsite fix is needed. - Maintaining useful technical documentation and knowledge articles. - Finding smarter ways to simplify and automate repetitive IT support activities. Who you are… We’re looking for someone with practical, hands-on IT support experience, including: - Experience providing Level 1 and Level 2 IT ...
... doing business built on operational excellence. About Our Opportunity An exciting opportunity has become available for anyone looking to embark on a new role within a customer focused and reputable global organisation. Our Information Services division is looking for an experienced IT Support Technician to continue our ...
... Christmas events - Flexible office hours - Ongoing internal trainings, mentoring program and clear pathways for career progression At CMW Geosciences, we are committed to creating a workplace where people feel valued, respected and supported. We welcome applications from candidates of all backgrounds, experiences and perspectives, ...
... of IT systems and applications. Key Responsibilities - Provide remote support to end users via phone, email, and ticketing systems. - Troubleshoot and resolve IT incidents, escalating issues where required. - Manage user accounts, access requests, and maintain accurate support documentation. What We're Looking For - Experience ...