Client Engagement Manager in Wangaratta, Australia

Computing Today is a leading regional Managed IT Services Provider helping businesses leverage technology to achieve better outcomes.

We are looking for a highly capable professional to lead and develop our Client Engagement function.

This is more than an account management role.

We want someone who can build strong relationships with business owners, understand both our clients' goals and our own business objectives, and align the two to create successful long-term outcomes.

You will understand client challenges and work with our technical team to facilitate the right solutions and outcomes.

This role requires someone who combines commercial awareness, strategic thinking, strong communication skills and disciplined execution.

What You'll Be Responsible For

• Leading and continually improving our Client Engagement function.
• Building trusted relationships with business owners and key decision makers.
• Understanding client objectives and aligning technology recommendations accordingly.
• Conducting strategic business reviews and roadmap discussions.
• Identifying opportunities to improve client outcomes.
• Driving client retention and long-term account growth.
• Working closely with technical teams to ensure successful delivery.
• Maintaining regular engagement with clients and ensuring commitments are followed through.
• Supporting the growth and strategic objectives of Computing Today.

The Type of Person Who Will Thrive Here

You are professional, personable and highly organised.

You are someone who can confidently walk into an organisation, ask good questions, listen carefully and build credibility quickly.

You understand that relationships are built through trust, competence and delivering on commitments, not through pressure or sales tactics.

You are equally comfortable discussing business challenges, technology opportunities and practical next steps.

Importantly, you value your time and the time of others. You are efficient, prepared and focused on outcomes rather than activity for its own sake.

We're Looking For Someone Who Is

• A strong relationship builder
• A creative thinker and problem solver
• Commercially aware and strategically minded
• Self-motivated and highly accountable
• Professional, polished and well-presented
• An excellent communicator
• Technologically astute
• Curious and eager to learn
• Adaptable and able to connect with a wide range of people
• Resilient and persistent
• Comfortable working autonomously
• Focused on results and follow-through

Experience

Ideally, you'll bring experience in one or more of the following:

• Managed Services (MSP)
• Information Technology
• Professional Services
• Business Advisory
• Strategic Account Management
• Client Success
• Consulting

Experience working with small and medium businesses is highly regarded.

What We're Not Looking For

This is not a high-pressure sales role.

We're not looking for someone who relies on flashy presentations, aggressive sales tactics or chasing quick wins.

We're looking for someone who builds credibility, follows through on commitments, creates long-term value and develops genuine business relationships.

This position is not offered as a remote/work from home opportunity.

Why Join Computing Today?

This is an opportunity to take ownership of an important function within a growing Managed Services business.

You'll work directly with our leadership team, influence strategic outcomes, and play a key role in helping both our clients and our business succeed.

Ready to Apply?

Please send your resume with an accompanying cover letter explaining why this opportunity appeals to you and what you would bring to the role. ***email_hidden***