JOB AD
Account Manager
- Own the client relationship for a portfolio of founder-led fashion and lifestyle brands
- Performance incentives for exceptional work
- Flexible working options and wellness leave
About Us
We are a digital performance marketing agency and growth partner for fashion, lifestyle and beauty brands.
With over a decade of experience, we've earned the trust of premium brands and retailers, and are leading the way in e-commerce growth. Our team of deep thinkers and creative minds are united in delivering exceptional results for our clients. We're expanding our client portfolio and are looking for thoughtful digital marketers to join us!
Your Opportunity
We're searching for a sharp, client-obsessed Account Manager to own the relationship and account-level coordination for a portfolio of clients. You'll be the connective tissue between our clients and our specialist teams - translating goals into clear briefs, coordinating delivery across services, and making sure every account runs to a high standard. You'll bring a strong working understanding across the agency's disciplines and a genuine feel for the e-commerce landscape. On a day-to-day basis, you will:
- Own the account-level plan and roadmap, aligning the agency's services to each client's objectives, e-commerce goals and KPIs.
- Act as the agency point of contact for your clients, building trust through proactive communication and value-driven insights.
- Translate client requests and commercial goals into clear, actionable briefs for the specialist teams.
- Bring a strong working understanding across our disciplines to guide, brief and pressure-test plans - while the deep strategy for each discipline sits with the relevant lead.
- Oversee end-to-end delivery across the account, coordinating specialist teams so work is briefed, on time and to scope.
- Take ownership of account revenue and retention targets, working with discipline leads on recommendations to grow the account.
- Prepare and present regular reports (weekly and monthly as required) that summarise progress, insights and takeaways, with support from the Account Director.
- Proactively identify barriers to growth - from website UX and checkout flow to offer competitiveness and creative fatigue - and work with clients to address them.
- Track account budgets and progress against each client's agreed KPIs and commercial goals.
- Collaborate with creative, strategy and specialist teams to ensure outputs meet the brief and client objectives.
Experience you'll bring
This ideal candidate brings a positive and thoughtful attitude to everything they do. They are a team player and a straight shooter. They'll also:
- Have 3+ years in account management and performance marketing, digital advertising, or a similar role within a digital agency.
- Bring a strong track record of managing successful digital advertising campaigns across Google Ads, Meta Ads, TikTok Ads, and Pinterest Ads.
- Have strong analytical skills to extract insights and optimise campaign performance.
- Bring excellent communication, presentation, and client management skills, with experience engaging senior stakeholders.
- Be a critical and creative thinker with a knack for problem-solving, comfortable juggling multiple accounts in a fast-paced environment.
- Have a strong understanding of the e-commerce landscape and performance strategies.
- Align with our core company values. Relevant certifications (Google Ads, Meta Blueprint) are a plus but not essential.
What's on offer
We love the thrill of agency life – it's fast-paced, dynamic, and rewarding. We appreciate the challenges too, so we value work-life balance and approach everything thoughtfully. Other reasons our team loves working at Thoughtful include:
- Opportunity to advance your career as the company grows
- Regular in-house training from industry leaders
- Performance incentives for exceptional work
- Flexible working options and wellness leave
- Generous gifts from awesome clients
- Regular social and team events!
Our hiring approach
We've designed our recruitment process to be open, supportive, and thoughtful of your time. Each stage is an opportunity for us to get to know each other better and make informed decisions. We'll typically follow the steps below:
- Screening: Our hiring team will review your CV, cover letter, and screening questions.
- Culture-Fit Interview: This interview is designed to help us assess alignment on core values and ways of working.
- Technical Interview: We'll go deep on your technical skills, experience, and special talents. You may be asked to do a case study or take-home task, but we'll let you know beforehand.
- Reference Checks and Offer: At this final stage, we'll do reference checks with two contacts before extending you an offer.
Don't tick all the boxes?
While a stellar CV and experience are important, we care more about you, the person. If you're passionate about paid social, e-commerce, and delivering exceptional client results, we'd love to hear from you.