4g/5g Network Support Engineer in Mitcham, Australia

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The Opportunity

As a 4G/5G Network Support Engineer based in our Mitcham Datacentre location, you will provide Tier I and Tier II operational support across Vocus' Private Wireless environment, ensuring the reliability, performance, and availability of our mobile core, radio networks, and associated connectivity platforms.

Working closely with senior engineering teams, vendors, and customers, you'll troubleshoot network issues, support new deployments, proactively monitor network performance, and contribute to the continuous improvement of our operations and customer experience.

What You'll Be Responsible For

• Provide first and second-level technical support across mobile core, radio access, transmission, connectivity, and user equipment environments.
• Investigate, diagnose, and resolve network incidents, escalating complex issues to specialist engineering teams as required.
• Troubleshoot and support key mobile network functions including:
• eNB / gNB
• MME, SGW, PGW, HSS
• AMF, SMF, UPF and UDM
• Analyse and resolve Layer 2 and Layer 3 networking issues, including:
• OSPF
• BGP
• VLANs
• NAT
• DNS
• DHCP
• Support the deployment, configuration, maintenance, and optimisation of telecommunications infrastructure.
• Monitor network and service performance, proactively identifying and addressing potential issues before customer impact occurs.
• Configure and support SIMs, modems, routers, and other customer user equipment.
• Record incidents, resolutions, and configuration changes within ticketing and operational systems.
• Produce regular operational reports, including performance metrics and incident trend analysis.
• Maintain technical documentation, operational procedures, and knowledge base articles.
• Coordinate with vendors, carriers, and technology partners to resolve service issues and improve operational outcomes.
• Participate in an on-call roster and provide after-hours support when required.
• Ensure compliance with operational standards, security requirements, and industry best practices.

What You'll Bring To The Role

You are passionate about telecommunications technology, thrive in a hands-on support environment, and enjoy solving complex technical challenges. You bring strong troubleshooting skills, a customer-first mindset, and a desire to continuously learn and develop your expertise in mobile networking technologies.

Essential

• Degree in Telecommunications, Computer Science, Information Technology, or equivalent practical experience.
• Previous experience in a Tier I or Tier II telecommunications, network operations, or technical support role.
• Sound understanding of 4G/LTE network architecture.
• Experience working with Linux-based operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Highly Regarded

• Experience troubleshooting LTE EPC and/or 5G Core networks.
• Knowledge of IP networking and routing technologies.
• Experience with network diagnostic and troubleshooting tools such as:
• SSH
• Wireshark
• Traceroute
• IPSec
• Experience delivering remote technical support.
• Cisco certifications such as CCNA, CCNP, or equivalent.
• Exposure to private wireless, enterprise mobility, or critical communications networks.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.